University FAQs

How do I sign up for Snowflake University?

How do I login to Snowflake University?

How do I reset the password I use for Snowflake University?

How do I change the email I use to login to Snowflake University?

Did Snowflake change badging vendors to Accredible?

How do I access the Lab Environment?

How Long Does a Snowflake Trial Last?

My Snowflake Trial is expiring soon, can you please extend it?

I Ran Out of Usage and I’m Not Sure What To Do Next?

What Guidance is Available if I Decide to Enter a Credit Credit to Continue in an Expired Trial Account?

So how much does a credit cost?

How Do I Start a Course Over Again with a New Trial?

I had a Snowflake Trial Account in the past that has expired. Is it okay to get another one?

I tried to get a new trial and something went wrong. What should I do?

I have access to my employer's Snowflake Account, can I just do the lab work there?

Can I Use More Than 1 Snowflake Trial Account to Complete the Course?

I have a personal trial account that I set up with a personal credit card in the past. Can I just do the lab work there?

I have a personal trial account that I set up with a personal credit card in the past. Can I just do the lab work there?

What Can I Do If I Receive Unexpected Charges?

I filled out the Snowflake Trial Account Signup form. Now what?

I have a question about the content in a course. Where can I get answers?

I think there is an error or typo in the course and the Snowflake Education team will need to update the content. How can I notify them?

There is a screenshot that is out of date and the Snowflake Education team needs to update it, how can I notify them?

I need a clarification based on the content I have read. How can I get more info?

I followed directions and I got an error or something doesn't look right. How can I get someone to provide me the exact instructions to overcome my particular problem?

I got a \"Does Not Exist or Is Not Authorized\" Error. What should I do?

Are there different kinds of green checks? What do they mean?

I am not seeing white checks inside green circles. I am alarmed. How can I get some reassurance?

I had all the green circle checks a week ago but now I am looking at the course and some of them have disappeared! I am alarmed. How can I get some reassurance?

The Next button is grey and when I look at the course outline I can see that I am on the last page of the course or module. Why can't I get to the next page?

I reached the last page of a course or workshop, and I am sure I completed all the course work but when I revisit the My Courses page of learn.snowflake.com, it still says \"Resume Course.\" How can I get the system to stop saying \"Resume Course?\"

Did some work in Mindtickle and now when I try to visit that page, it gives me a message that snowflakeuniversity.mindtickle.com no longer exists. I had some points in that system and I earned some symbols that were displayed in my profile in the Community, how can I get my symbols and points from Mindtickle?

I use a Mac, prefer Linux, or have a Chromebook, how do I follow step-by-step instructions that were provided with Mac/Linux/Chromebook users in mind?

How long do your courses take to complete?

Where is my Badge?

Oops, I am actually wondering about my Certification! Where is that?

I am definitely asking about a Badge (not a Certification). Where is it?

I changed jobs and want to change the email associated with my badges, how do I do that?

I have passed every DORA check for a Workshop! Why haven't I received my Badge for the Workshop I passed?

Checked all my DORA tests and my Account Locator Submission and I still haven't received my Badge! What should I do?

I posted my NOTE From DORA and asked about my badge but it got deleted. What should I do?

I am getting a Does Not Exist Error or Unknown Grader Function message. What should I do?